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New Malden
£20,000 to £22,000
Job type: Customer Service
Date: Posted 3 months ago
Reference: VR/01576
Customer Service/Data Entry Administrator

Main Duties and Responsibilities

  • Answer customer product and service questions by providing information or referring where necessary.
  • Place test kit orders.
  • Assist finance team in the taking of Payments (Mainly online but some via phone)
  • Respond to all practitioner & patient enquiries e.g. telephone, emails & face to face callers.
  • Investigate and solve any issues and report to customer with solutions where necessary.
  • Inform other departments of issues (confirmed or potential) in a timely manner.
  • Perform reception duties in an efficient, professional and courteous manner.
  • Aid with the accessioning of clinical samples that arrive.
  • Support the laboratory with sample rejection client contact.
  • Registering new & student practitioners & maintaining up to date information.
  • Any additional duties required to support the Customer Touch and Accounts departments
  • Assist with other administrative duties across departments as required.

Person Specifications.

  • The candidate must have the ability to cope with a busy job where accuracy is of prime importance. Previous customer service experience is a distinct advantage.
  • Data entry skills are essential.
  • Ability to follow written instructions methodically and accurately.
  • Candidates are expected to possess English and numeracy skills equivalent to GCSE level, VDU and keyboard skills are essential.
  • Ability to work to deadlines.
  • Must have good communication skills when dealing with patients & practitioners.
  • Must have good telephone manner and telephone skills.
  • Ability to work as part of a team and respond to the requirements of colleagues daily.
  • Ability to also work under own initiative
  • Ability to multi task. General Responsibilities
  • To ensure all relevant policies and procedures are adhered to.
  • Report/ensure that any defect, which may affect safety at work, is brought to the attention of the designated supervisor.
  • Comply at all time with Health and Safety Policy.
  • Comply at all times with Laboratory Safety Policy.
  • Take all communication type enquiries and refer where necessary.
  • Provide prompt and effective feedback from the marketplace on opportunities and challenges.

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested